On call remote help whenever you need it with guaranteed response times. Remote support ensures issues can be addressed quickly so there is little to no impact to productivity.
Managed IT Services
Optimize Your Infrastructure for Maxiumum Efficiency and Productivity
Reactive IT service providers depend on failures in your technology for recurring revenue, so they are not incentivized to proactivly maintain your network. This leads to unpredicatble, unnecessary costs, frustrating downtime, and a weakened bottom line. Experior IT makes the same revenue regardless of how many problems we solve, so we do our best to stop problems from happening in the first place.
We provide round-the-clock monitoring of your networking components, servers and workstations so we can proactivly solve potential issues and bottlenecks before they result in any downtime or disruption. With cybersecurity solutions, automatic updates, instant alerts, and more, all customized to your needs, you can leverage maximum uptime and productivity for better business outcomes.
What Does Managed IT Services Mean?
Managed services is ongoing support provided by an IT service provider, for a fixed monthly fee. It involves proactive monitoring and maintenance along with priority support and user and device management, to keep IT systems operating at peak performance.
Not only do issues get resolved quickly, businesses have access to the latest technology and innovative solutions that can maximise productivity as well as increase profits. It is designed to take the worry and hassle out of IT, and being part of a sevice level agreement means you know how much it will cost, and the outcomes you should expect.
What Is Included in Managed IT Services?
Help Desk
Proactive Support
Regular assessment of hardware. This highlights which systems are due for replacement before they fail or result in unnecessary downtime. Network weaknesses should also be checked on a regular basis to ensure vulernabilites are fixed before cybercriminals get a chance. By detecting issues at an early stage, disasters can be prevented.
Monitoring and maintenance
A good MSP has monitoring tools to ensure consistent uptime. This keeps business productive and at its peak performance, whilst ensuring no risk of financial loss due to systems being down.
User Management
Hassle free maintenance whenever it is needed. This includes tasks such as setting up new users, removing old ones, permission changes and password management.
Security and Compliance
The need for data security is more important than ever, so you need to know your data is secure and safe from hacking, data theft and ransomware. Firewalls should also be in place to detect and prevent network intrusion. Compliance with relevant regulations is also a vital role of an MSP.
Backups and Disaster Recovery
Data loss can be devastating for any business, so in the case of a disaster such as damage to premises or fatal system crash, you need to know your systems will be back up and operational as quickly as possible. All good managed IT services should include disaster recovery processes, to ensure downtime is kept to a minimum and all data is safe.
Asset Management
Tracking of equipment. This ensures you have access to up to date information on the age, specifications, installed applications, user details and branch location of all devices.
Account Management
Experts that are on your side and that can help you to implement and manage the best technologies to meet your business objectives. A good MSP will align technology with your business, help you with your business direction, give you regular updates on new products, and spot opportunities for process and system improvements.
Faster and Guaranteed Response Times
Response times should be guaranteed, and clearly defined in the service level agreement.
Documentation
Detailed notes and diagrams of systems, network configurations, passwords, licensing, and guides for specific setups. This will ensure efficiency of ongoing support and maintenance, and ease of upgrades or enhancements when they are due. A good MSP should grant access to this documention on request.
Reporting
Full visibility of the health and status of your IT systems, with detailed monthly reporting.
Cybersecurity Awareness Training
This program is designed to help users and employees understand the role they play in helping to combat information security breaches. Effective security awareness training helps employees understand propery cyber hygeine, the seurity risks associated with their actions and to identy cyber attacks they may encounter via email and the web.
What's Next?
Experior IT Managed Services gives you IT systems that align with your goals, and the flexibility to make changes as your business grows.
Contact us to find out what managed IT services can do for your business.
Contact
Experior I.T.
275 Hazelton Lane
Exeter, Ontario N0M 1S3
Canada
